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3700 User’s 9-1
Chapter 9
Tender a Guest Check
This chapter explains how to tender a guest check.
In this chapter
Introduction...............................................................................9-2
Automatic Full Payment.....................................................9-2
Closing a Guest Check ........................................................9-2
Credit Cards ........................................................................9-2
Tender Guest Check to Cash ....................................................9-6
Tender a Memo Check...............................................................9-8
Tender Guest Check to Alternate Currency ..........................9-10
Tender a Guest Check Using Number Lookup (NLU) ..........9-12
Enter Credit Card Information ..............................................9-14
Tender Guest Check to Credit Card (No Authorization).......9-16
Process Initial Credit Authorization (Start a Tab)................9-18
Process Credit Authorization .................................................9-20
Process Credit Authorization Manually ................................9-22
Suspend Credit Authorization................................................9-24
Assign Credit Authorization to a Seat...................................9-26
Finalize a Credit Card Payment ............................................9-28
Use Credit Card Lookup.........................................................9-30
Recall a Credit Card................................................................9-32
Correct a Credit Card Voucher...............................................9-34
Reprint a Credit Card Voucher...............................................9-36
Conduct a PMS Inquire ..........................................................9-38
PMS Posting ............................................................................9-40
- User’s Manual 1
- Declarations 2
- Table of Contents 3
- Chapter 5: Post Menu Items 4
- Chapter 7: Correct a Mistake 5
- Chapter 10:Tip Operations 5
- Preface 7
- Who Should Use This Manual? 8
- How This Manual is Organized 8
- Chapter 1: Overview 8
- Chapters 2–10: POS Operations 8
- Appendix 9
- Conventions 9
- Symbols 10
- Related Manuals 11
- What’s new in v1.01 12
- What’s new in v1.02 12
- What’s new in v2.00 12
- How to reach us 13
- Postal Address 13
- E-mail Address 13
- xiv Preface 14
- Reader Response 14
- Chapter 1 15
- In this chapter 15
- Items in the 3700 System 16
- POS Operations 17
- Manager Procedures 17
- POS Configurator 17
- Autosequences and Reports 17
- Credit Card Batch 17
- PC Workstations 18
- Model 64 19
- Model 32 19
- Model 32L 19
- Common Features 19
- Touchscreen 20
- 3700 User’s 1-7 21
- Desktop PC 22
- Laptop PC 23
- Description 24
- Cash Drawers 24
- Customer Display 24
- Magnetic Card Reader 24
- Printers 25
- 3700 Printers 27
- 3700 User’s 1-15 29
- Touchscreens 31
- Types of Touchscreens 32
- Pop-up Touchscreens 34
- CLEAR ENTER END 35
- Types of Keys 36
- Screen Save 37
- Screen Lighter/Darker 38
- Change Color Scheme 39
- Previous Screen 40
- Page Up/Page Down 41
- Home/End 42
- Basic POS Operations 43
- Clock In 45
- ❏ Are you clocking out? 47
- ❏ Are you taking a break? 47
- Touchscreen Sign In 49
- Magnetic Card Sign In 49
- Sign In Using One Touch 51
- Automatic Sign Out 53
- Manual Sign Out 53
- Replacement Sign In 53
- General 54
- Information 54
- Suspend/Resume 55
- First Information Screen 57
- Information Screens 58
- Reprint Time Card 59
- 3700 Feature Reference 62
- Assign Cash Drawer 63
- 3700 User’s 3-23 65
- Required Loan 67
- Optional Loan 67
- Media Loan 68
- Media Pickup 69
- Guest Checks 72
- Seat Handling 73
- Automatic 74
- Assign/Change Cashier 74
- View Active Cashier 74
- 3700 Feature Reference Manual 75
- System-Assigned 76
- Employee-Assigned 76
- Checks Begun Checks Paid 77
- Begin Check by Table Number 80
- AUTHORIZATION: 82
- CREATE CHECK FOR 82
- CLOCKED OUT 82
- EMPLOYEE 82
- Edit Table Number 84
- 3700 User’s 4-15 85
- Post Guest Count to New Check 86
- Change Guest Count 86
- 3700 User’s 4-17 87
- Assign Items to Seats 88
- Change Active Seat 88
- 3700 User’s 4-19 89
- Edit Seat 90
- Move Items to a New Seat 91
- Share an Item 92
- 3700 User’s 4-23 93
- View by Seat 94
- 3700 User’s 4-25 95
- Fast Transaction 96
- 3700 User’s 4-27 97
- 3700 User’s 4-29 99
- Chain/Fire 100
- 3700 User’s 4-31 101
- Hold/Fire 102
- 3700 User’s 4-33 103
- By Check SLU 104
- By Check Number 104
- By Table Number 104
- By Check ID 104
- 3700 User’s 4-35 105
- Direct Key 106
- 3700 User’s 4-37 107
- Basic Guest Check Operations 108
- Add a Check 108
- Jason’s check (now closed) 109
- 3700 User’s 4-41 111
- Block Transfer 112
- Post Menu Items 113
- Regular Menu Items 114
- Preset Pricing 115
- Open Pricing 115
- Weighed Menu Items 115
- Condiments 116
- Required Condiments 116
- Allowed Condiments 117
- Priced Condiments 117
- Zero-priced Condiments 117
- Matching Condiment Quantity 117
- Declare Order Type 118
- Order Type 119
- Posting Regular Menu Items 120
- 1. Press the NLU key 122
- 2. Enter the NLU number 122
- Number Keys 123
- @/For Key 123
- Post Multiple Menu Items 124
- ONLY < 125
- MENU ITEM(S) 125
- REMAINING 125
- THIS MENU ITEM IS SOLD 125
- Using Direct Entry Key 127
- Ordering Several at One Price 127
- Post Open Price Menu Item 128
- Post Split Price Menu Item 129
- Using a Scale Interface 131
- Entering Weight Manually 131
- 6.50 LB @ 3.50/LB 132
- 1 Lobster 132
- Post Condiments 134
- COURSE SELECTION 135
- COMPLETED 135
- Repeat Round 139
- Guest Check Adjustments 141
- Discounts 142
- Item Discounts 142
- Subtotal Discounts 142
- Discount Itemizers 142
- Service Charges 143
- Service Charge Itemizers 143
- Automatic Service Charge 143
- Post an Open Discount 145
- Post a Preset Discount 147
- Post an Item Discount 149
- Post an Employee Discount 151
- Discount 152
- Subtotal 152
- Post an Open Service Charge 153
- Service Charges 154
- Post a Preset Service Charge 155
- When You Know the NLU Number 157
- Exempt Check from Tax 159
- AUTHORIZATION, ENTER 161
- ID NUMBER 161
- CANNOT USE WITH 161
- EXEMPTION 161
- Correct a Mistake 163
- Introduction 164
- Limited Last Item Void 165
- Current Round Voids 165
- Previous Round Void 165
- Quantity Voids 165
- Creating a Negative Check 166
- Other Transactions 166
- Cancel a Transaction 166
- Return an Item 166
- Void an Item 169
- Direct Item Void 170
- 3700 User’s 7-9 171
- Return Quantity Returns 173
- Edit a Closed Check 174
- Payment Method 175
- Tax Exemption Status 175
- Charged Tip 176
- Cover Count 176
- Guest Check ID 176
- 3700 User’s 7-15 177
- Transaction Void 178
- 3700 User’s 7-17 179
- Chapter 8 181
- Remote Line by Line Printing 183
- On-Demand Printing 183
- Special By-Round Printing 183
- Trailer Lines 184
- Service Total 185
- Print Check 185
- Print a Guest Check 186
- Reprint an Open Check 187
- Reprint a Closed Check 187
- Reprint Guest Check 188
- On-Demand Customer Receipt 189
- Filter Seat 191
- “Edit Seat” on page 4-20 192
- Print a Memo Check 193
- Split a Guest Check 195
- Scroll buttons 196
- Status box displays sales 197
- Print a Shared Check 198
- 3700 User’s 8-19 199
- Tender a Guest Check 201
- Automatic Full Payment 202
- Closing a Guest Check 202
- Credit Cards 202
- Credit Authorizations 203
- Credit Authorization Limits 204
- Credit Finalization 205
- Open Entry Cash Key 206
- Preset Cash Keys 206
- 3700 User’s 9-7 207
- Tender Guest Check to Cash 207
- Tender a Memo Check 208
- 3700 User’s 9-9 209
- 3700 User’s 9-11 211
- 3700 User’s 9-13 213
- Enter Credit Card Information 214
- 3700 User’s 9-15 215
- AMOUNT REQUIRED 216
- AUTHORIZATION, ENTER ID 216
- [CASHIER/SHIFT NAME] 216
- ASSIGNMENT REQUIRED 216
- 3700 User’s 9-17 217
- CALL FOR MANUAL 218
- AUTHORIZATION 218
- NO AMOUNT ALLOWED 218
- ZERO CREDIT AUTH 218
- AMOUNT NOT ALLOWED 218
- 3700 User’s 9-19 219
- Process Credit Authorization 220
- 3700 User’s 9-21 221
- AUTHORIZATION NOT 222
- REQUIRED 222
- 3700 User’s 9-23 223
- Suspend Credit Authorization 224
- 3700 User’s 9-25 225
- 3700 User’s 9-27 227
- Charged tip amount is ($)? 228
- Finalize 228
- 3700 User’s 9-29 229
- Use Credit Card Lookup 230
- 3700 User’s 9-31 231
- Recall a Credit Card 232
- 3700 User’s 9-33 233
- Correct a Credit Card Voucher 234
- 3700 User’s 9-35 235
- Reprint a Credit Card Voucher 236
- 3700 User’s 9-37 237
- Conduct a PMS Inquire 238
- 3700 User’s 9-39 239
- PMS Posting 240
- 3700 User’s 9-41 241
- Tip Operations 243
- 3700 User’s 10-3 245
- Tips Handling 246
- Declare Cash Tips 247
- ✓✓✓✓✓✓ 248
- Pay Tips 249
- Prompts and Messages 251
- Authorization Messages 252
- Status line 252
- Error Messages 253
- Programming Error Messages 253
- List of Prompts and Messages 254
- 3700 User’s A-5 255
- 3700 User’s A-7 257
- 3700 User’s A-9 259
- 3700 User’s A-11 261
- 3700 User’s A-13 263
- 3700 User’s A-15 265
- 3700 User’s A-17 267
- 3700 User’s A-19 269
- 3700 User’s A-21 271
- 3700 User’s A-23 273
- 3700 User’s A-25 275
- 3700 User’s A-27 277
- 3700 User’s A-29 279
- 3700 User’s A-31 281
- 3700 User’s A-33 283
- 3700 User’s A-35 285
- 3700 User’s A-37 287
- 3700 User’s A-39 289
- 3700 User’s A-41 291
- Overtender not allowed 292
- Partial payment not allowed 292
- Pay negative transaction 292
- Pay zero transaction 292
- 3700 User’s A-43 293
- 3700 User’s A-45 295
- 3700 User’s A-47 297
- 3700 User’s A-49 299
- 3700 User’s A-51 301
- 3700 User’s A-53 303
- 3700 User’s A-55 305
- 3700 User’s A-57 307
- Numerics 309
- Index 2 310
- 3700 User’s Index 3 311
- Index 4 312
- 3700 User’s Index 5 313
- Index 6 314
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